Last Updated: August 2026
Welcome to Perma1Fresh. These Terms & Conditions govern your access to and use of the Perma1Fresh website and your purchase of products offered through our platform.
By accessing our website, browsing our products or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Perma1Fresh is an online platform offering naturally sourced and traditionally produced food and agricultural products, including fresh fruits, vegetables, grains, flours, powders, oils and other related products.
We aim to provide products that are sourced, handled and presented with care. Since many of our products are natural, seasonal and minimally processed, variations in appearance, size, colour, texture, aroma and taste may occur.
By using the Perma1Fresh website or placing an order, you confirm that:
We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, quantities, ingredients and other information displayed on our website are accurate.
However, products derived from nature and agriculture may naturally vary between batches, seasons and sources.
Product photographs are for representation purposes and actual products may differ slightly in:
Such variations are not necessarily defects.
For packaged products, the net quantity mentioned on the product page or product packaging shall be considered applicable.
Perma1Fresh reserves the right to correct errors, inaccuracies or omissions and to update product information whenever necessary.
Our products may be subject to seasonal availability, harvest conditions, weather, sourcing conditions and supply limitations.
If a product becomes unavailable after an order has been placed, Perma1Fresh may:
We will make reasonable efforts to communicate any such changes to the customer.
All prices displayed on the Perma1Fresh website are in Indian Rupees (INR).
Prices may change from time to time due to changes in sourcing costs, seasonal availability, market conditions, taxes, packaging, transportation or other operational costs.
The price applicable to your order will be the price displayed at the time the order is successfully placed.
Perma1Fresh reserves the right to correct pricing errors.
If an order has been placed at an incorrect price due to a technical, typographical or clerical error, Perma1Fresh may contact the customer to confirm whether they wish to proceed at the corrected price or cancel the order.
When you place an order through our website, you are requesting to purchase the products selected by you.
An order will be considered accepted once Perma1Fresh confirms the order and/or begins processing it.
Perma1Fresh reserves the right to refuse, cancel or limit an order in circumstances including:
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method, subject to these Terms & Conditions.
Customers may pay for their orders using the payment methods made available on the Perma1Fresh website.
By completing a payment, you confirm that you are authorized to use the selected payment method.
Online payments may be processed through third-party payment gateway providers.
Perma1Fresh does not knowingly store complete card, banking or other sensitive payment information unless expressly stated in our Privacy Policy.
Perma1Fresh delivers to locations supported by our delivery partners.
Estimated delivery timelines displayed on the website are indicative and may vary depending on:
For fresh and perishable products, delivery availability may be restricted based on location and logistics feasibility.
Customers are responsible for providing a complete and accurate delivery address, phone number and other required contact information.
Perma1Fresh will not be responsible for failed or delayed deliveries resulting from incorrect addresses, incorrect contact details, an unavailable recipient or circumstances attributable to the customer.
Fresh fruits, vegetables and other perishable products are naturally sensitive to time, temperature, handling and transportation conditions.
Minor variations in colour, size, shape, texture or appearance are natural characteristics of agricultural products and do not necessarily indicate that a product is defective.
Customers should inspect fresh products promptly upon delivery and store them appropriately according to their nature and any storage instructions provided.
If a fresh or perishable product arrives visibly damaged or in an unusable condition, the customer must contact Perma1Fresh within 24 hours of delivery.
Photographs, videos, order details or other information may be requested to assess the issue.
All Perma1Fresh orders are final and non-returnable.
Due to the nature of our products, particularly fresh, perishable and food products, Perma1Fresh does not accept returns or exchanges after delivery.
This policy applies to fresh fruits, vegetables, powders, flours, oils, grains and other food or agricultural products purchased through our website.
For hygiene, food safety and quality reasons, products cannot be returned after delivery.
Customers are therefore requested to carefully check their order details, product selection, quantity and delivery information before completing their purchase.
Although Perma1Fresh does not accept returns, we understand that genuine issues may occasionally occur during packing or delivery.
If you receive:
please contact us within 24 hours of delivery.
You may be required to provide:
If the issue is verified and approved by Perma1Fresh, we may, at our discretion, provide a replacement or refund for the affected product.
This does not constitute a general right to return products.
All purchases are final and non-refundable except where a refund is specifically approved by Perma1Fresh under these Terms & Conditions or required under applicable law.
Refunds will generally not be provided for:
Refunds may be considered for verified issues such as an incorrectly fulfilled order or a product that arrives damaged or unusable.
Any refund approved by Perma1Fresh will generally be processed through the original payment method.
The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
Orders may be cancelled only if the cancellation request is received before the order has been processed, packed or dispatched.
Once an order has entered processing, packing or dispatch, cancellation may not be possible.
Because many Perma1Fresh products are fresh or perishable, cancellation requests received after processing may not be accepted.
Once an order has been delivered, it cannot be cancelled, returned or exchanged.
Perma1Fresh may source products from farms, growers, producers and other agricultural suppliers.
Because of the natural nature of our products, variations may occur between batches and seasons.
These may include differences in:
Such variations are natural characteristics of agricultural and minimally processed products and will not automatically be considered defects.
Perma1Fresh products are intended for their normal food, culinary or household uses as described on the product page, product packaging or accompanying instructions.
Customers are responsible for following any storage, preparation and usage instructions provided with the product.
Customers with food allergies, dietary restrictions or specific dietary requirements are responsible for reviewing available ingredient and product information before purchasing or consuming a product.
Perma1Fresh does not provide medical advice.
Any general information provided on the website regarding ingredients, traditional uses or nutritional properties is for informational purposes only and should not be considered a substitute for professional medical or dietary advice.
All content available on the Perma1Fresh website, including but not limited to:
is owned by or licensed to Perma1Fresh unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our content without prior written permission.
You agree not to use the Perma1Fresh website to:
The Perma1Fresh website may use third-party services, including payment gateways, logistics providers, analytics providers, hosting services and other technology providers.
These third-party providers may have their own terms, conditions and privacy policies.
Perma1Fresh is not responsible for the independent policies, practices, content or availability of third-party services.
Perma1Fresh will make reasonable efforts to ensure that product information is accurate and that orders are processed appropriately.
However, to the extent permitted by applicable law, Perma1Fresh shall not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use of the website or products.
Perma1Fresh shall not be responsible for delays, interruptions or failures caused by circumstances beyond our reasonable control, including:
Nothing in these Terms & Conditions shall exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable law.
We aim to keep the Perma1Fresh website available and functioning properly.
However, we do not guarantee that the website will always be:
We may temporarily suspend, restrict or modify access to the website for maintenance, updates, security reasons or other operational requirements.
Your use of the Perma1Fresh website is also subject to our Privacy Policy, which explains how we collect, use, store and protect your personal information.
By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.
Perma1Fresh reserves the right to update or modify these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
Your continued use of the website after changes are published will constitute your acceptance of the updated Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions, the website or purchases made through Perma1Fresh shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.
If you have any questions regarding these Terms & Conditions, your order, delivery, products, replacements or refunds, please contact us using the details below.
Perma1Fresh.
By accessing the Perma1Fresh website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions, including our No Return, No Exchange and Refund Policy.
Thank you for choosing Perma1Fresh.
Keeping in mind the nature of produce and products we have no return policy.
Products once sold cannot be returned.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.